At ABHOW’s annual meeting in February, our theme was technology. We talked about how new tools can enhance the quality of life and quality of care in our communities. And we took a close look at some of the innovations our residents already enjoy, including Posit Science, the computer-based brain fitness class, and Family Virtual Visits, which links residents and their families through videoconferencing. Cutting-edge emergency call systems and point-of-sale technologies for dining services were also on display.
In recent years, our communities have embraced quite a few innovations. A clinical recordkeeping and billing system called PointClickCare lets caregivers in skilled nursing and assisted living track vital statistics and other medical information on wireless computers from a resident’s room. Video surveillance and anti-wandering systems help keep residents with memory challenges safe. And behind-the-scenes technologies streamline our financial, human resources and legal functions. The operational efficiencies that result help us keep costs well contained.
ABHOW has led the senior care industry in adopting technologies that betters the lives of older adults. To give just one example, our Piedmont Gardens community was one of the first in the nation to implement the mentally stimulating Posit Science program. And we listen when our residents ask us to accommodate their personal technological needs, for instance with high-speed, wireless Internet access.
I’m struck, though, that even as we set an example of innovation, we’re guided by the same mission we’ve adhered to since the company began almost 60 years ago. And that is to enhance the independence, well-being and security of older adults.
In other words, we embrace new technologies not for their own sake but for how they can help us bring seniors the care and services they desire. That means we look critically at new systems and devices. Is a shiny new item just a fad, or will it help us do a better job? Will a new system distract staff members from residents’ needs, or will it fit seamlessly into our commitment to service? Above all, are we adopting technologies that facilitate communication, lifelong learning and our residents’ ability to continue living independently?
As the population of older adults increases, we’re committed to providing consistently high-quality service while controlling operating costs. ABHOW has been ahead of the curve in recognizing the advantages of bringing appropriate technologies to senior communities. Carefully chosen tools help us “work smart” and keep our focus where it belongs—on residents.
