Nancy Spear is the “perfect concierge.” She sits at the main entrance to The Terraces of Phoenix and is the first person whom everyone meets as they enter the lobby.
Nancy has been with The Terraces team since February 2005. She greets everyone with a warm smile, is the master of handling numerous issues at one time, and if she doesn’t know the answer to a question – which is rare – she will take the extra steps and find out. This is what customer service is all about!
Her patience and warm demeanor make her a favorite with residents. In her quiet and efficient manner, she handles the concerns of many and ends up with a happy group of people who realize that their needs have been met as well as the realization that someone cares.
It is with great pride that the Circle of Excellence Award from The Terraces of Phoenix goes to Nancy Spear. We celebrate Nancy and all that she brings to our community.
To learn more about other Circle of Excellence winners, click here.
